How to Refund a Customer Credit

General Information

Default Menu Location: Transaction >> Accounts Receivable >> AR Invoice Master

Screen Name: AP2AR

Function: The Create AP Invoice from AR Invoice screen allows a refund check to be issued from a credit or deposit on a customer's account.

The AR2AP button is only accessible when the invoice has a credit balance (a negative amount).

The customer MUST be setup as a Vendor in order to pay them (must have SOLDFROM and REMITTO attributes). If you see the message 'Not Set Up as Vendor', use the 'Make AR Customer a Vendor' button to immediately add the required attributes to the Org record.

The resulting AP invoice can be tagged with a Project/Phase if needed.

When the Generate Invoice button is clicked:

1. An AP invoice is created for the selected vendor for the open amount of the AR credit. The invoice number is the AR invoice number, with -AR_RFND added to the end
2. The Existing AR Credit is zeroed out.
3. The net GL entry is to remove from AR, add to AP.

The AP invoice can be approved and then a check printed like any other AP invoice.

The AP invoice can be voided, but this will not build a new AR credit.