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Category: Automate Your Business

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Why is Innovation so important for the Metal Industry?

When we talk about innovation today, we tend to think about the Silicon Valley, Google or Elon Musk.  But while all eyes are on the biggest technological hub of the planter, other industries keep pushing themselves towards perfection.  One of them, in particular, has shown a relentless effort to improve their products and processes over […]

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If you’ve always done it this way, you’ve always done it wrong.

I am in the business of trying to help companies get better.  As a consultant, I have the opportunity to engage with organizations to evaluate their functioning, analyze their data, and then execute targeted improvements. My role in these engagements is to identify strengths and weaknesses in organizational efficiency pertaining to human resources, product quality, fiscal management, and workflow process, and […]

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Manufacturers Eliminate the “Bottleneck” by using Metal Building Software

All metal building manufacturers are familiar with the dreaded bottleneck. It is that part of your production process that keeps all other parts from reaching their full potential. For some it is in estimating, some design, and others detailing and drafting. Once you know where the bottleneck is, how do you remove it? In this […]

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Call Center Management: Tips to Improve Customer Service, Part 2

There has never been a more important time to project great customer service than today. Customer service with support calls is critical to the growth of any business. Over the years, we have learned a lot about customer service and how to handle support calls. As in the first blog the list is molded by […]

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Call Center Management: Tips to Improve Customer Service, Part 1

Have you answered your fair share of customer support calls over the years? If so, you’ve learned a lot about customer service and how important it is to conduct yourself when answering a support call. While the following list is molded by experiences in the enterprise software industry, most of the tips here are applicable […]

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