Maximize your Customer Service with Expediting Software
Profits in a company come from happy customers. Happy customers are generated when they return again and again to work with a professional and efficient team. Meeting the customer’s expectation, delivering on the products and making every step simple for the customer, means higher profits. To ensure that each order is met in a timely manner, get rid of the paper trail. Let an expediting software such as those comprise in an ERP for Manufacturers help simplify everything from the acceptance of the order to processing the bill of lading to generating repeat orders.
Read Also: How to Choose a Manufacturing ERP Software?
Generating the Perfect Order
When a customer calls to place an order they want to hear that your company has what they are looking for and can get it to them on time. In order to please the customer an associate generating the purchase order must be able to tell at a glance if the items are in the warehouse, or when they will be and when the order can be sent out to the customer.
With expediting software there is a common hub to locate the inventory. Put in the item description or SKU and there is a file with what’s on hand. With this ease an associate can assure a customer that what they need, you have.
Additionally, there are some customers who have more unique needs. Not only are they looking for a certain product but it has to be delivered in a special manner. With one file for their needs the associate taking the PO can put in all the specific notes. There are no extra calls needed to the customer, unless they ask. There is no messy handwriting to decipher as everything is in the computer. You can easily email or fax status requests to customers and find shortages and late shipments before they occur.
First In First Out
Customers for any industry are like those in line at the coffee shop. They know when they placed their order and it should come out before the one for the person behind them. With expediting software everything is kept in line. A paper will not fall by the wayside or be left on the cork board because the warehouse was waiting for an item. Expediting software allows the dates to be made based on product forecasting and shipping times.
One Step for the Bill of Lading
The Bill of Lading (BOL) is one of the most important items in a purchase order. This is what goes out from your inventory and this is what the customer receives in theirs. When the delivery is made the BOL must be perfect. Errors can cost hours of manpower. Ensure accurate paperwork by using one system which will take, process and help receive the order. Inventories for your business and your clients will be more accurate saving time on daily tasks and yearly inventory processing.
Make the Return Order Simple
Customers will come back to where they had a good experience. One can show that they are the expert in the field when the customer not only gets the perfect order but their next order is forecasted for them. The first time there is a repeat customer it is nice to have the reassurance that the items being ordered are the same quantity as the last time and are the right items. With expediting software it is simple to track a customer whether they are with you for a few weeks or for many years. Remember, word of mouth is one of the best ways to build your business. Happy customers generate referrals.
With an expediting software a business can run smoother. The files come together so that not only is the order processed faster but the process of taking the order is faster too. Reporting by exception means that high priority or potential problem areas get the greatest attention, and it becomes a routine process.
For additional information on ABIS’ Expediting Software, Call 713-680-2247 or request a demo.