Implementation Strategist

The Implementation Strategist is key to driving business growth, increasing ABIS’s Client-Partner’s satisfaction and helping them reach their business goals. The Strategists ability to see the big picture, move our client-partners closer to their goals using our software platform and build lasting relationships will be essential for extending ABIS’s success. The Strategist will participate in all stages of the implementation life cycle, including gathering client requirements, system configuration, multiple complex testing approaches, and application deployment. The successful candidate will be a person of high character both in person during client visits and in office working in sensitive client data and within live software platform environments.

There will be a heavy focus on quality communication both within the department and with other operational team members at ABIS. Throughout each project, the strategist will be working closely with department managers, client admins and ABIS project managers to ensure customer expectations are met and the projects deploy on-time and on-budget. The ability to educate the clients on our product and processes, build trust and credibility in the community and provide a timely and sound feedback to client stakeholders will be crucial for the Strategists success in new client implementations and continuous improvement projects for existing clients.

The successful candidate will play a critical role in building relationships within the associations and forums ABIS’s client-partners and prospects participate in. The position will work in a fast-paced, high growth environment and will prioritize building and cultivating relationships both internally and externally to drive growth and enabling the leadership team at ABIS to predict profitability from new client projects. This position will collaborate with the business development team, product development personnel and partnering closely with the management to reach these goals.

Duties & Responsibilities:

Technical/ Functional

• Working with ABIS team members and the client’s admin team to provide best practice solutions and high efficiency process recommendations.
• Building strong relationships with our client-partners to understand their needs and ensure their success on our software platform, Adjutant.
• Performing new project on-site Needs Analysis’
• Configuring the Adjutant software platform to the exact specifications our customer needs.
• Empowering customers to connect their goals and challenges
• Working with client provided data conversion
• Scoping and test improvement developments
• Providing on-site support during conversion and ongoing post Go-Live support to our client-partners

Professional

• High performer, you want to succeed and can motivate yourself to overcome obstacles. You have the ability to work independently, without close supervision, as well as part of a team
• Problem solver, persistent enough to stick with a difficult problem until solved
• Excellent communicator, comfortable forming relationships and communicating verbally and in writing with customers and internal teams
• Quick learner – you can quickly pick up technical and business concepts
• Detail oriented – you care about the little things and want the quality of your work to reflect positively on you and your teammates.
• Organized – you don’t need to be micromanaged; you’re able to prioritize tasks, meet deadlines, and follow through on commitments.
• Ability to work up to 25 percent of time on-site at customer locations

Requirements:

• Bachelor’s degree required
• 3+ years of Enterprise software experience in an implementation, support or consulting capacity required
• Bachelor’s degree in Business, Accounting, MIS, or related fields preferred
• High competency with Microsoft Office products including Word, Excel, Teams and Outlook
• Microsoft SQL experience strongly preferred